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Orthodontic Emergencies

Jones Orthodontics recognizes that situations may occur that cause discomfort with your metal braces, ceramic braces, Invisalign, or other orthodontic appliances. If you’re experiencing an orthodontic emergency, we’re here to help.

Remember that your teeth can be very tender for about a week after the initial placement of the orthodontic appliances and also after each adjustment. Some orthodontic inconveniences are normal. Many times repairs can be put off until your next regular appointment. Of course, we are here to serve you and encourage you to call anytime you have a question concerning your treatment.

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When and Why to Call the Office

  • You may contact our office at (919) 493-7554. We are open 7:30am-4:30pm Monday-Thursday to take your calls.
  • If you have a loose band, bracket, or broken wires on your metal braces or ceramic braces
  • Experience issues with your Invisalign treatment.
  • When something is causing sharp pain and you cannot get relief with wax or non-prescription pain relievers.
  • If you lose or break your retainers please call the office ASAP to schedule an appointment. Retainer appointments are only available during regular business hours.
  • If you lose or run out of rubber bands or wax, we can arrange to have some mailed to you, or you come by one of the offices to pick some up. NOTE: Wax is also available at most pharmacies such as Walgreens or CVS. In a pinch, a piece of sugar-free chewing gum can be a temporary aid in place of wax!

In case of an orthodontic emergency after-hours, call our Patient Manager at (919) 799-9581, Monday-Friday 5:00pm-9:00pm and Saturday or Sunday 8:00am-9:00pm. Leave a message clearly stating your name/patient’s name, give a brief description of the emergency, and give your contact information. Our Patient Manager will return your call as soon as possible.

Emergencies After-Hours

If you are experiencing an orthodontic emergency with your braces, Invisalign, or other orthodontic appliance that can’t wait for regular office hours, you may contact our on-call Patient Manager at (919) 799-9581 from 5:00pm-9:00pm on weeknights or 8:00am-9:00pm on weekends.

Pain Relief at Home

Here are a couple tips to help relieve pain at home:

Warm Salt Water Rinses

Puffy/swollen gums can be improved with a warm salt rinse. Put about a teaspoon of salt in a cup of warm water and rinse several times. Repeat as needed.

Non-Prescription Pain Relievers

Discomfort can be relieved by over the counter pain relievers such as Tylenol, Advil or Aspirin. Follow the dosage recommendations on the bottle.

Wax

If an area of your braces is poking out and causing pain, roll a small piece of wax into a tiny ball and apply to the sharp area. Sugar-free gum will also work as a temporary fix until you can visit your orthodontist.

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Real Reviews from Dr. Jones’ Orthodontic Patients

We stand by our patients’ smiles. Here are just a few  of the success stories thousands of patients who loved our orthodontic experts.

  • Dr Jones is awesome. Not only does he do a good job on your teeth, but he’s also very amicable and easy to talk to. I never mind coming to visit.
    Nathan

  • Dr Jones is a skilled, forward-thinking orthodontist. Could not be happier.

    Luca

  • Dr. Jones is awesome, he spends time with his patients. You do not feel like you are being rushed. I have two kids with now perfect teeth and referred many friends. Everyone has a great experience.

    Beth

  • Dr. Jones is fantastic, we are thrilled with our son Matt’s smile. Dr. Jones took the time to find the best approach for Matt and it paid off. We have had a great experience and so happy with the results!

    Isabel

  • Dr. Jones is the BEST!!! Smart, fun, efficient, helpful in understanding the process, and super kind. He always has a smile for us!!! Would HIGHLY recommend him. We were lucky to find him ourselves.

    Dawn

  • Dr. Jones is very pleasant. He explained in detail his findings and recommendations. Answered all my questions and concerns, he was very patient and I never felt rushed.

    Sylvia

  • Dr Jones is courteous, professional and kind. He gives thorough explanations and presents options when available. My kids all have beautiful smiles now!

    Marcy

  • My daughter absolutely loved her experience with Dr. Jones. Dr. Jones is a perfectionist and it shows in the end result. My daughter’s teeth and smile after braces look gorgeous! Highly recommend!!

    Elise

  • This office is positive vibes from the moment you step through the doors. They made me very comfortable and I know I picked the best place to go for my braces journey. Very knowledgeable staff who take customer service to a different level.

    Les

  • Dr. Jones takes excellent care of his patients, and it’s clear that he truly loves his work. I feel safe and well cared for every time I visit. I’ve already recommended Jones Orthodontics to my colleagues!

    Rory

  • On top of being a top-notch practitioner, Dr. Jones is an excellent communicator and great with patients and parents. The staff is equally knowledgeable and friendly.

    Jon

  • Dr. Jones and his staff are the best team I have ever encountered. From the very first day, I felt welcomed, respected, and, most importantly, understood. Dr. Jones is incredibly kind and personable; he truly cares about his patients and consistently strives to provide the best care possible. The entire experience with Dr. Jones and his staff has been exceptional. I cannot recommend them enough!

    Mariam
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